As a small business owner I always search for new solutions to better our customer service and improve our bottom line.
Your online Training not only helped us achieve those goals but also gave us the right tools for future employees. We have always searched for training solutions, but yours was very effective and didn't break the bank.
Our servers loved what they learned and they feel more confident when talking to our customers. We have seen great results. Our customer service levels have improved and we have seen an increase in sales.
Your iTraining system is really great. It makes our job easier in training our servers, especially on our ever changing Wine List.
Chef, Owner Eatalian Cafe.
I am happy to report to you that your website TuttoMassimo is really helping the new staff that we hired.
Your courses help even the staff that has been with us for many many years too, they learn about the ingredients that go in every dish, they learn about the wines form around the world (California, French, Italian, etc.).
I am impressed, and for me after being in this business for 40 years, it';s something.
I want to thank you personally to make Locanda Veneta look better.
Andre Ginekis, Sr.
Chef, Owner Locanda Veneta
Dear Mr. Pianiri,
I would like to thank you for the great online training you provided to my waiters and waitresses. The sales are going up but we are especially doing much better with the wine sales. Thanks again.
Jean Louis De Mori
As an unexperienced server, TuttoMassimo online training was much needed to develop myself in the restaurant field.
During my online training I really enjoyed every level and topic. The fascinating videos and tests after every topic makes TuttoMassimo unique and very understandable for everyone who wants to learn how to become a professional server.
I truly believe that the TuttoMassimo course is one priceless online training which can help all of us to become the best server.
To the administrative team at TuttoMassimo, buongiorno!
I just wanted to let you know how pleased I am with the results of the TuttoMassimo course. I keep a close eye on my income, and when crunching the numbers for 2015 I noticed a 67% increase in gratuities to 20% and over already! By applying only a few of your tips, I have been able to increase customer satisfaction while increasing my own. TuttoMassimo WORKS!
The iTraining is also very useful in keeping up with the latest improvements and menu changes at my restaurant. All in all, I feel more connected and more secure in my job.
Thanks again, to everyone who is involved in bringing this fantastic tool to the table!
I just want to share and give thanks for all the great information that you and your team put together for the already Servers, Waiters, Waitresses, and the Ones to soon become.
I completed LEVEL 1 AND LEVEL 2 and my confidence at the tables were positively improved, knowing and putting to work things like: The approach of the tables, first impressions using the verbal and non-verbal communications, the proper way to serve the customer and when to do it, how to be prepared with your appearance and be professional, using the art of recovery, show gratitude at the customers that we tend to take for granted for their business. These are some of the things among other valuable ones in the TuttoMassimo Courses that have helped me. In my humble opinion you also teach us to do more sales and create more customers.
Juan Martinez Soriano
I would like to thank you for teaching us the excellent “Italian Style Table Service”.
In this first lesson we will discuss how to become a valuable restaurant employee by understanding the roles of the other staff members and what they expect from us while we are working.
Discover how a great attitude at work will have a positive impact on your customer satisfaction levels and ultimately increase your earning potential to make more money from tips. Also, learn why it is important to gain customer trust and how to achieve it.
See how you can boost your sales and tips by learning the four types of KNOWLEDGE you need to possess to give you the professional edge that separates great waiters from ordinary ones.
In this lesson Maitre D’ TUTTO MASSIMO will share the secrets in how to maximize your earning potential by improving the perception of you as a professional using different types of communication techniques.
Increase your level in customer service and learn how to make a positive lasting impression by learning what your customers really expect from you and what motivate them to leave great tips.
Show the management and your co-workers your professionalism and determination by arriving to work with these essential tools.
Learn how a positive mindset can help you stay focused on delivering excellent service and improve your ability to make more money from tips.
Discover the foundation of ITALIAN STYLE TABLE SERVICE that will enable you to deliver superior customer service and enhance your earning potential.
Learn the skills you need to be considered a WINE CONSULTANT by your customers enabling you to make great recommendations and suggestions meant to better their dining experience.
Learn the skills you need to be considered a MENU ADVISOR by your customers enabling you to make great recommendations and suggestions meant to better their dining experience.
Find out all you need to know about taking an order correctly, avoiding order mistakes and re-enforcing customer decisions
Discover what sets apart Tutto Massimo waiters from the rest. From delivering the appetizers through clearing the main course, learn how to use Italian style table service to impress your customers in ways they will never forget.
Learn how to successfully raise your check average by promoting desserts, coffee beverages etc, while re-enforcing the perception of you as a great food server.
Delivering the check can be tricky at times. Learn now to handle different payment scenarios and challenging situations, Italian style.
To get started let's talk about wine and how it is made:
Make a great impression of you by sounding like an expert. Learn how to describe wine using the appropriate terminology.
Become familiar with the world grapes that produce the most popular and more request wines by the customers.
Learn how Italian wines are classified under laws of denomination and their meaning. Also in this lesson the most common words and expression written on the bottle and a general guideline about wine and food pairing.
This lesson will help you to become more familiar with some of the most renowned Italian white wine. The region where they are produced, the grapes used, and how to professionally describe them to your customers.
Learn the soft drinks, aperitifs, and wine cocktails that your customer are more inclined to order in your Italia restaurant.
This lesson will help you to become more familiar with some of the most renowned Italian red wine. The region where they are produced, the grapes used, and how to professionally describe them to your customers.
Learn the most popular Italian dessert wine, where they are produced, and how to describe them to your customers. Also, what a fortified wine is and which ones are the most requested in an Italian restaurant.
Learn what Amaro is and the most popular ones, which are served in an Italian restaurant. Also in this lesson find a list of the most popular Italian liquor and spirits, and the different coffee drinks offered in an Italian restaurant.
Sound professionally prepared by learning the common terms of food preservation and process as well as a general guideline in how to handle customer preferences and allergies.
Become familiar with Italian cooking terminologies. This lesson will help you to answer your customer questions in how a dish is cooked.
Learn the most popular herbs and spices used in Italian cuisine.
Discover the most used mushrooms and truffles by Italian chefs, as well their definition, their varieties, and culinary use.
Become familiar with the most popular Lettuce, vegetables, beans, and legumes used in Italian restaurants. Also in this lesson learn the different varieties of vinegars and olive oils.
Create a great impression of you by learning the definition and varieties of the Breads, pizzas, pastas, gnocchi’s, polenta, grains, and rice’s used in Italian restaurants.
Amaze your customers with the superior knowledge about the fish served in your restaurant. Here you will find a comprehensive list of the fish and how to explain them to the customers.
Be able to answer difficult questions about shellfish mollusk, and crustacean from your customers.
In this lesson we will focus on different type of meats and their cuts offered in Italian restaurants. You will also learn the most popular dishes, which are prepared with these meats.
Learn the most popular poultry and game prepared in an Italian restaurant. Also their definition and some of their culinary uses.
Become familiar with the most popular Italian cured meats offered in Italian restaurants, their ingredients, how they are made, and their place of origin.
Amaze your boss and your customers by learning the most popular Italian cheeses served in an Italian restaurant.
Set yourself apart by learning the most popular Italian desserts enabling you to make great recommendations to your customers.
Here you will find a map of Italy and their region for you to learn where your food originates from in Italy, as well to maintain a conversation with a customer who has recently visited Italy.
As well as: