Massimo Pianiri is Tutto Massimo, a customer service guru who is passionate about bringing the authentic Italian dining experience to all customers while dining in Italian restaurants!
Originally from Florence, Italy, the center of the Renaissance, Massimo was originally inspired by his family members who were all in the food business. From working in the local food markets of San Lorenzo, to studying culinary arts at the prestigious Aurelio Saffi School, Massimo wanted to learn as much as he could about Italian food and wine and then apply this knowledge within restaurants and hotels in the years a head.
His entrepreneurial spirit led him to open a food distribution company serving hundreds of restaurants, hotels and gourmet retailers. His strong work ethic and commitment to customer service helped propel his company to success. When he moved to Los Angeles, he deepened his understanding of what type of customer experience was truly expected by an international audience. He perfected what was needed to meet these customer expectations and subsequently developed the concept of Italian Style Table Service.
During his many years working as a food server and as a Maitre'D, Massimo helped many waiters in how to deliver the Italian Style Table Service to their customers, while improving their sales and tips. The positive results and feedback from restaurant owners and food servers, inspired him to further share his secrets and techniques. As a result, in 2014 the customer focused food server training platform Tutto Massimo was born.
Massimo welcomes restaurant owners and food servers to join in his enthusiasm and passion for customer service. Tutto Massimo training & services are only the beginning and he looks forward to sharing more in the future!
In this first lesson we will discuss how to become a valuable restaurant employee by understanding the roles of the other staff members and what they expect from us while we are working.
Discover how a great attitude at work will have a positive impact on your customer satisfaction levels and ultimately increase your earning potential to make more money from tips. Also, learn why it is important to gain customer trust and how to achieve it.
See how you can boost your sales and tips by learning the four types of KNOWLEDGE you need to possess to give you the professional edge that separates great waiters from ordinary ones.
In this lesson Maitre D’ TUTTO MASSIMO will share the secrets in how to maximize your earning potential by improving the perception of you as a professional using different types of communication techniques.
Increase your level in customer service and learn how to make a positive lasting impression by learning what your customers really expect from you and what motivate them to leave great tips.
Show the management and your co-workers your professionalism and determination by arriving to work with these essential tools.
Learn how a positive mindset can help you stay focused on delivering excellent service and improve your ability to make more money from tips.
Discover the foundation of ITALIAN STYLE TABLE SERVICE that will enable you to deliver superior customer service and enhance your earning potential.
Learn the skills you need to be considered a WINE CONSULTANT by your customers enabling you to make great recommendations and suggestions meant to better their dining experience.
Learn the skills you need to be considered a MENU ADVISOR by your customers enabling you to make great recommendations and suggestions meant to better their dining experience.
Find out all you need to know about taking an order correctly, avoiding order mistakes and re-enforcing customer decisions
Discover what sets apart Tutto Massimo waiters from the rest. From delivering the appetizers through clearing the main course, learn how to use Italian style table service to impress your customers in ways they will never forget.
Learn how to successfully raise your check average by promoting desserts, coffee beverages etc, while re-enforcing the perception of you as a great food server.
Delivering the check can be tricky at times. Learn now to handle different payment scenarios and challenging situations, Italian style.
To get started let's talk about wine and how it is made:
Make a great impression of you by sounding like an expert. Learn how to describe wine using the appropriate terminology.
Become familiar with the world grapes that produce the most popular and more request wines by the customers.
Learn how Italian wines are classified under laws of denomination and their meaning. Also in this lesson the most common words and expression written on the bottle and a general guideline about wine and food pairing.
This lesson will help you to become more familiar with some of the most renowned Italian white wine. The region where they are produced, the grapes used, and how to professionally describe them to your customers.
Learn the soft drinks, aperitifs, and wine cocktails that your customer are more inclined to order in your Italia restaurant.
This lesson will help you to become more familiar with some of the most renowned Italian red wine. The region where they are produced, the grapes used, and how to professionally describe them to your customers.
Learn the most popular Italian dessert wine, where they are produced, and how to describe them to your customers. Also, what a fortified wine is and which ones are the most requested in an Italian restaurant.
Learn what Amaro is and the most popular ones, which are served in an Italian restaurant. Also in this lesson find a list of the most popular Italian liquor and spirits, and the different coffee drinks offered in an Italian restaurant.
Sound professionally prepared by learning the common terms of food preservation and process as well as a general guideline in how to handle customer preferences and allergies.
Become familiar with Italian cooking terminologies. This lesson will help you to answer your customer questions in how a dish is cooked.
Learn the most popular herbs and spices used in Italian cuisine.
Discover the most used mushrooms and truffles by Italian chefs, as well their definition, their varieties, and culinary use.
Become familiar with the most popular Lettuce, vegetables, beans, and legumes used in Italian restaurants. Also in this lesson learn the different varieties of vinegars and olive oils.
Create a great impression of you by learning the definition and varieties of the Breads, pizzas, pastas, gnocchi’s, polenta, grains, and rice’s used in Italian restaurants.
Amaze your customers with the superior knowledge about the fish served in your restaurant. Here you will find a comprehensive list of the fish and how to explain them to the customers.
Be able to answer difficult questions about shellfish mollusk, and crustacean from your customers.
In this lesson we will focus on different type of meats and their cuts offered in Italian restaurants. You will also learn the most popular dishes, which are prepared with these meats.
Learn the most popular poultry and game prepared in an Italian restaurant. Also their definition and some of their culinary uses.
Become familiar with the most popular Italian cured meats offered in Italian restaurants, their ingredients, how they are made, and their place of origin.
Amaze your boss and your customers by learning the most popular Italian cheeses served in an Italian restaurant.
Set yourself apart by learning the most popular Italian desserts enabling you to make great recommendations to your customers.
Here you will find a map of Italy and their region for you to learn where your food originates from in Italy, as well to maintain a conversation with a customer who has recently visited Italy.
As well as: